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NEW QUESTION: 1
Which of the following actions or techniques is MOST useful in determining the original fundamental cause of a product or process nonconformance?
A. Continuous improvement.
B. Root cause analysis.
C. Preventive action.
D. Pareto analysis.
Answer: B
NEW QUESTION: 2
最近の製品リコールにより、Universal Containersはコンタクトセンターへの1日の通話数が50％増加しました。コンタクトセンターのサポートが24時間365日対応になり、エージェントは12時間シフトで勤務します。サービス副社長は、増加した時間を維持する能力と、より多くの通話量をサポートするための追加コストを懸念しています。
コンサルタントは、コール数の増加を見込んで、どのようなアドバイスを行うべきですか？
A. リコールの重大度と影響を特定するように求めている顧客に対して顧客調査を設定します。
B. CTIアダプターを使用してテレフォニー統合をセットアップし、顧客が電話をかけたときにエージェントにすばやくアクセスできるようにして、平均処理時間を短縮します。
C. 非公開のナレッジベースを設定して、リコールの影響を受ける顧客によくある質問を提供し、電話をそらす。
D. リコールの影響を受けた顧客が通話をそらすための自動応答を使用してIVRを設定します。
Answer: C
NEW QUESTION: 3
You create a dashboard that displays the results of a customer satisfaction survey. You need to embed a tweet
from your company's Twitter feed into the dashboard. What should you do?
A. Edit the report and import a visualization from the marketplace. Pin the visualization to the dashboard.
B. To the dashboard, add a tile that uses a web content source.
C. Edit the report and import a visualization from a file. Pin the visualization to the dashboard.
D. To the dashboard, add a tile that uses a PubNub content source.
Answer: B
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/power-bi/service-dashboard-add-widget
NEW QUESTION: 4
Which of the following best describes one of the purposes of job analysis?
A. To rate the performance of specific employees
B. To identify job families and career paths
C. To determine appropriate benefits options
Answer: B
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